As we aren't using this app for work or business can the charges be frozen please?

Hello there, @danthesparkman!

You can contact our Customer Care Support so you can discuss it with them if there are any available discounts.

1. Go to Help.
2. Select Contact Us.
3. Enter Discounts in the What can we help you with? field.
4. Click Continue.
5. Select Message an agent or Get a callback.

Lastly, here's a few articles you can read to help manage your account and transactions: Help Articles for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.