Unanswered questions

I have sucessfully transferred files from enterprise to myquick books pro 2024 today, can i delete all the enterprise files.   everytime i try to click on an answer to my questions it brings me back to the log in page.  Fristrating 

I have just recieved a call from CRA saying that I need to ammend my t4 slips for 2025I use quick books pro 2024 to do them.  Apparently the insurable earnings and the  pensionable earnings show two different amounts.I used quick books to do them.  Can anyone tell me why the amounts are different when I did them upConfusing for meThanks

With the new system that automatically pays and files all payroll taxes, how will this work with the one-day deposit rule? On occasion I have an employee with payroll large enough that they need to send tax funds to the IRS by same-day wire, or before running payroll. In the past, I would simply select the option to pay taxes outside of QuickBooks. After July 1, when taxes are paid and filed automatically (which seems like they will then be automatically send on a timeline that won’t comply with the IRS rules), what should I do in those situations? Thanks in advance.

Has anyone in Hawaii that uses QB Online found a way to set up a GET item in products & services to use instead of the sales tax module? Any help would be greatly appreciated!

Hi, is anyone else who uses the GoCardless integration finding that the deposits aren't being created since the 24th March? I contacted support on Monday and went through it in detail yesterday but they told me there hadn't been other reports of this issue. Thanks, Stewart

The app seems to either not open or takes a very long time (10-15minutes) to open. Happens on mobile data and on home WiFi. iPhone user and need access whilst out and about at work. Anyone else having same issue? Considering leaving Quickbooks due to the inconsistency I’ve had with access over the last few months.

The new shipping manager is connected to both UPS and USPS, but compare rates will only show USPS rates. Even if we specifically choose UPS for the package type, and then a service like UPS ground, it won’t come up with a rate. The message we get is:“The Selected shipping service isn't compatible with your package type.”

Hi,  My company provides collection services for our clients. We charge commission. How do I classify the payment of the collections that come in? and what’s the expense when we pay it to our customer less our commission fee?

When I go to edit an employees personal information. There is nothing there for genderor SS number. How do I edit what I cannot see?

In an error on one of my employees behalf the previous owner of my company’s information was put into the principal payroll officer. I have tried for 2 weeks to resolve this issue. I have been on the phone or chat with 14 different support members. I have even had the previous owner on the phone with support. This has shut down my payroll direct deposit for two weeks when what ultimately needs to be done is 3 lines of information need to be changed name, dob, and ssn. There is a link in payroll settings but it will not work well at least it wont work on 5 different machines, incognito windows, chrome and edge. I cant beleive the loop i have been in to update 3 lines of information. This has been the most frustrating experience. support is terrible if you ask any why questions they just disconnect the chat. the phone calls are even worse when there best answer is we have escalated the situation. most of the time they dont even try that hard they are just rude and usually ask if there is

Previous receipts have also changed from alphabet to numerical.

This started in May 2026 when Island Savings Credit Union ‘upgraded’ their online banking system.   It now forces two step verification and insists on sending a verification code by text to a mobile phone.   We have been working with QB since that time but so far have not succeeded in getting the automatic system to work.  The credit union says the two step verification can not be turned off.   They blame QB but that is not reasonable.   Really this small credit union seems not to have the expertise to resolve this.    Has anyone had this same problem?    Our client has 7 accounts with this credit union.    If this can’t be resolved they will either change to a bank where it works or move from QB.

I have been disconnected again, i did not change my password, neither qbo or nboi had an update.  It worked on 7/6 doesn’t work on 7/8 

QBO has added a new feature that is automatically turned on for every invoice for customers that have a card saved. The feature attempts to charge the card associated with my customers before I can even send the customers the invoice for review. I do not want to charge their cards before I send them invoices, and I do not have my customers' consent to charge their cards before they have a chance to review their invoices. Thus, I have to turn this feature off EVERY SINGLE TIME that I create a new invoice. Even for customers that I have already invoiced and turned this feature off for. I am very uncomfortable with this feature being enabled by default and without my permission. For now, I will continue turning it off EVERY SINGLE TIME that I create an invoice (i.e. dozens of times each day, hundreds of times per week), but if it turns out that this feature will always be enabled by default and I will never be able to turn it off, I will need to find a new bookkeeping software, as th

I am no longer able to edit the Customer/Client field on a deposit entry. Instead, it automatically inherits the Received From field, even when the payment was received from a Vendor. Chat support confirmed that this was an intentional update, but this change removes functionality that is essential for us. We are a law firm, and many of our deposits are received from third parties such as co-counsel, opposing counsel, insurance companies, and other vendors. The Received From field should identify who actually sent the funds, while the Customer/Client field should identify which client the deposit belongs to. Those are two different pieces of information. Because these fields are now forced to match, we have to choose between recording who actually paid us or correctly associating the deposit with the client. In practice, this means we will have to list the funds as being received from the client instead of the actual payer.This change also eliminates valuable reporting capabilities. We

Hi..Is there anyone who uses this software in Trinidad and Tobago for ACH Vendor payments? 

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.

I am a very small business—a one-man company with just two employees. I've been using QuickBooks Desktop Pro for over 20 years, and I’m extremely upset by the recent direction QuickBooks is taking. It feels like I’m being forced to pay significantly more, and that I can no longer use my QuickBooks Desktop Pro software. It’s clear that Intuit is aggressively pushing users to switch to QuickBooks Online. I know I’m not the only one frustrated by this—many of my IT clients who use QuickBooks for their accounting are experiencing the same negative treatment. The recent price increases are unacceptable. I used to pay $589, which was manageable. But now I’m being asked to pay nearly $1,000 per year—a 70% increase—for the same basic features I’ve used for two decades. And when I spoke to a QuickBooks sales representative about this, I was told, essentially, “If you don’t like it, go find an alternative.” After 20 years of loyalty, that response was infuriating. This feels like nothing short o

All my Clients are missing on the Go to Quickbooks dropdown. On the admins POV, it's showing that I still have access

When using QuickBooks Desktop Enhanced payroll (for accountants), QB is rounding all of my federal withholding amounts to the nearest dollar. So for instance instead of being $53.68 it is $54. This happens for every check in the impacted files. Not all client files are impacted by this issue. What would cause it to round. It’s not a huge deal just really annoying.  I’ve done updates, repaired the file, and the item is set-up correctly. I’ve also had this problem in a brand new file. Nothing works to fix this.

I am getting notice that my subscription has expired and I will lose access to company info on all company QB home pages.  Subscription renewal is not due until 08/15/26. and I have updated and confirmed all payment information.

I have been with QuickBooks for about 3 years or so. I have never had an issue receiving my money from an ACH invoice, until recently. I had several invoices pay over the weekend, between 11/1 and 11/5, Fri- Tue. The invoice that paid Monday posted to my account Monday but did not show deposited for $13,000 in QuickBooks. While a $20,000 invoice that paid Saturday has still not hit my account and is showing as deposited by QuickBooks. I have been given a trace id that chase can not find, I have spoken with 5 reps and 2 supervisors. I even got Chase and QuickBooks on the phone and they got into an argument with each other with chase telling the QuickBooks rep that no deposit was found nor could they search a trace ID. Today is 5 days since the invoice was paid, still no money, and neither institution can explain what's going on, is my next step to see an attorney? How can I get this resolved. 

Why is PGR Accountants phoning QB customers and advising they use QB Payment instead of GoCardless?Has QB given up on finding a GC fix? Looks like it, the fix is a long time coming, and your chosen accountancy firm with only 1 Google Review has an odd remit.GoCardless is an amazing UK direct debit provider that offers incredible support. I guess that’s why QB don’t want us to use it, there is no comparison. QB has become a joke app recently.Also, trying to log into these forums is like try to draw blood from a stone with all the redirect loops you have in place to make customers lives a living hell. Seeing as this issue is still not fixed after a year, makes me think it can only be deliberate.   

Hello, my name is Nick. Im completeing the Bookkeeping badge, and would like to work remotely as a quikbooks live expert. Can you explain the process? 

I’m using QuickBooks Desktop Accountant 2024 (subscription), Release R21P.I have multiple company files that use Bank Feeds with Bank of America. QB has prompted me to change my OLB connection from Bank of America - New to Bank of America QBDT. Here is what I’m seeing:1. In one company file (the one I attempted to migrate):After disconnecting all accounts from Bank of America - New, I choose Bank of America QBDT as the connection methodOAuth login at Bank of America succeedsI select the accounts to connectQuickBooks crashes immediately after the account‑selection stepWhen I reopen QuickBooks, I try again, and get error 88888:“All accounts associated with this customer ID have been synced…”I cannot connect Bank of America QBDTI also cannot reconnect Bank of America – NewThis file is now completely locked out of Bank Feeds2. In another company file (one I have NOT attempted to migrate):Bank of America – New still connects normallyIt downloads recent transactions without errorsNo 88888 me