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August 12, 2026
Question

CIS deductions are not calculated on bills published from Dext. This has been an issue for years, when will it be resolved?

  • August 12, 2026
  • 1 reply
  • 36 views
When publishing a bill from Dext, the CIS deduction amount always comes through as 0.00 even when the correct CIS category has been selected within the Dext software. We then have to go in to every single bill individually to update this amount. Why does this problem exist and why has it remained unresolved for so long?

1 reply

QuickBooks Team
August 12, 2026

I understand wanting to know why this happens and when it will be resolved, especially after dealing with it for years. This happens because QuickBooks only calculates tax automatically when you create a bill right inside the system. Due to third-party connection limits, apps like Dext cannot bypass that tax feature when sending bills over, which leaves the total at zero.

 

To help get this fixed, I recommend reaching out to Dext support to share your feedback and having them contact our developers directly so both parties can coordinate to improve this connection moving forward.

 

While we have our team aware of this, continuing to review and manually update those totals before submitting remains necessary to avoid any reporting surprises.

 

You can check this article for more details on the QuickBooks process: Setting up CIS payments and returns in QuickBooks.

 

Please leave a reply if you have any other questions or concerns.