How to get my details on my app?

Forum|Forum|3 years ago
June 15, 2023
1 reply
1 view

App doesn't pick up information I have input in the laptop

QuickBooks Online

Ashleigh1

Level 14

Hello Pearlgasheating- thanks for posting on the Community page, can you please try fully uninstalling the app and then reinstalling it again and that should resolve it for you.

pearlgasheating-Author

Hey ashleigh1

Yes I tried re installing the app but it doesn't seem to work.

I have got 2 accounts and I think the self employed one needs to be deleted but I can find out to do this

GeorgiaC

Level 13

Hi pearlgasheating-, from checking our system I can see that you have an inactive QuickBooks Online account and an active QuickBooks Self-Employed account.

If you'd like to go ahead and cancel the self-employed account, please see the linked guide to cancel a subscription on Google Play. Please note: You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

If you're looking to resume using QuickBooks Online, please double-check that the app that you have installed appears as 'QuickBooks Online Accounting'. If you need any further help from here, get back to us below. 🙂

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