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wilderallotmentk
August 15, 2021
Question

I can’t find the snap reciept icon on my quickbooks app anymore ? To photograph my reciepts , any idea ?

  • August 15, 2021
  • 2 replies
  • 6 views
No text available

2 replies

J
JonpriL
Level 9
August 15, 2021

Taking a snap of your receipts is my priority, @wilderallotmentk!

 

The latest updates with QuickBooks Online (QBO) mobile app are now accessible from the menus. A snap of your receipts is just a few clicks. Let me show you how.

 

  1. Open the QBO app on your mobile phone.
  2. Go to the Hamburger icon.
  3. Select Receipt snap.
  4. Click Receipt camera to take a photo of your receipts.
  5. Choose the best quality of the photos you've taken and select Use this photo.
  6. Tap Done.

 

I'm adding this article to learn more about taking a photo of your receipts while using the mobile app: Snap a photo of your Receipt or Bill on your Mobile Device.

 

You may also check this reference for a guide on how you'll forward the snapped receipts from your mobile app to QBO: How to Email your Expense Receipts and Bills to Get them into QuickBooks Online?

 

Do you have more questions about your photographing your receipts or any other tasks in QuickBooks? Let me know in the comments and I'll help you out. 

S
Simon247
January 14, 2022

Thank you, but what is the hamburger icon?

K
Kurt_MQuickBooks Team
QuickBooks Team
January 14, 2022

Hello there, @Simon247. Allow me to shed some light about your query.

 

A hamburger icon is also known as a Menu ≡ icon.

 

For visual reference, you can refer on the screenshot below.

 

 

Additionally, I’ll be adding this article about how to upload your receipts and bills to QuickBooks Online.

 

Let me know if you have any additional QuickBooks related concern. I’m just a few clicks away. Keep safe and stay hydrated!

 

J
JamieLeSueur
December 7, 2022

I had this problem several months ago. The solution was to completely delete the app from my phone and reinstall it. It then reappeared and worked properly.

N
nnlequez
December 7, 2022

I just reinstalled the app for at least the 10th time...same result.

 

The Snap Receipt function is simply not displayed.

 

The ability to capture and code a receipt is now just basic functionality in any cloud-based accounting platform, you would think that this function not working for a group of customers would be a code red.

 

This must be a straightforward issue to diagnose for the QB development team...I'm just staggered that there is no interest in resolving this.

katherinejoyceO
katherinejoyceO
Level 9
December 8, 2022

Thanks for sharing your experience in the Community, @nnlequez. We want you to feel that you're concerns are not neglected. 

 

Since you've tried every resolution suggested in this thread with no luck, I'd recommend contacting our Customer Care team. That way, you can share your screen with them, and take a closer look at the issue. 

 

Here's how: 

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help (?) menu, then select Contact Us at the bottom.
  3. Enter any keyword that matches with your issues. 
  4. The respective self-help is displayed. 
  5. Choose your contact option to initiate a discussion with a live agent.
  • Select Have us call you to receive a callback.
  • Select Chat with us, chat with a support expert.

 

Update us here when you can. We want to ensure your issues are addressed properly. Take care!

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