Mobile app not loading up?

Good day, dannykenmure.

Performance issues in QuickBooks Mobile  App are resolved by doing basic troubleshooting steps. Let's start by resetting the app data to clear the cache and refresh it into its default state.

Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.

    

3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If he persists, let's try to uninstall then reinstall the app. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support.

For more insights about QuickBooks Mobile App, check out these articles:

• How to download the QuickBooks Online mobile app.
• Compare mobile app features.

Additionally, in case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

You know where to find me if you need further assistance with QuickBooks. Have a great day.