Let’s perform some basic troubleshooting steps to get you back on track, simon62. I've checked here on our end and there's no reported case about this one. We can change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and try to search for the expenses data using the Search field. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. Here's how: Tap the Menu button.On the top-left corner of your screen, tap on the Gear icon.Scroll down and select Refresh Data.Press Yes when prompted. Also, make sure you have the latest app version installed on your Android device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. Just download the app again from the Google Play Store. Here's an article you can refer to for more details about QuickBooks Online mobile app. This provides you with information on apps that are available for download. Would like some assistance recording other transactions in the mobile app? Let me know the details and I'll help you out. Have a great day ahead.

Question

The app on android looses all my expense data as soon as I try to use the search feature. It has done this for a few weeks both on WiFi and mobile data

Forum|Forum|4 years ago
April 15, 2022
1 reply
2 views

No text available

QuickBooks Online

R

RCV

QuickBooks Team

Let’s perform some basic troubleshooting steps to get you back on track, simon62.

I've checked here on our end and there's no reported case about this one. We can change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and try to search for the expenses data using the Search field. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. Here's how:

Tap the Menu button.
On the top-left corner of your screen, tap on the Gear icon.
Scroll down and select Refresh Data.
Press Yes when prompted.

Also, make sure you have the latest app version installed on your Android device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. Just download the app again from the Google Play Store. Here's an article you can refer to for more details about QuickBooks Online mobile app. This provides you with information on apps that are available for download.

Would like some assistance recording other transactions in the mobile app? Let me know the details and I'll help you out. Have a great day ahead.

S

simon62Author

Hi,

Tried all your suggestions and it still does it.

I open expenses and the list is there. As soon as I try to start typing for a specific text in the search box, all my expenses disappear and the screen shows a message saying No results to display.

LieraMarie_A

Level 8

Thank you for getting back to us, @simon62. I'm determined to ensure you can find your expenses using the Search tool.

When typing in something in the Search field, pull down the screen to refresh the page. You can run this a few times. If it still displays no results, I'd recommend contacting our Customer Support Team. This way, they can further investigate this issue.

You may reach them through the app by following these steps:

Click the Help (?) icon.
Select Help and Support.
Click Contact Us.
Enter a short description of your concern and click Continue.
Select a way to connect to us.

You can check out our support hours and types to make sure we address your concern right away. I'm also linking this guide on entering, editing, or deleting expenses: Manage Expenses.

Please know that you're always welcome to post if you need assistance with handling expenses. Wishing you and your business continued success, @simon62.

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