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November 11, 2023
Question

What is wrong with it now. I no longer have access to suppliers on the app, only on a computer. What is the solution?

  • November 11, 2023
  • 1 reply
  • 1 view
Can someone help?

1 reply

QuickBooks Team
November 11, 2023

Hello there, @villageautorepai.

 

I'll help you resolve the issue with your QuickBooks Online app that no longer access to suppliers.

 

It is an unusual behavior of your app. Thus, I recommend resetting your app data to refresh your connection.

 

Here's how:

 

For Android devices

  1. Go to the More Options.
  2. Select Settings.
  3. Click Refresh Data.
  4. Then select Yes.

 

For IOS

  1. Go to the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data.
  4. Then select Refresh.

 

If you still have the same issue after refreshing the data, you can uninstall and reinstall the app. Then restart your phone. Refer to this article for the steps: uninstalling and reinstalling the app.

 

I'm adding this article to help you resolve common errors in the QuickBooks Online mobile app: Fix common errors in the QuickBooks Online mobile app.

 

Let me know if you have questions about the QuickBooks app. I'm always here to help. Have a great day.