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C
ColinD
November 22, 2020
Question

Supplier payment not appearing on a bank statement

  • November 22, 2020
  • 1 reply
  • 4 views

Can anyone help.

 

We have added a payment in a prior year.

 

It is incorrect and I want to delete it, but it doesn't appear in the bank account.

 

Payment date 17.4.19, when I look on the QB bank for that date it is not there.

 

Any ideas where could it have gone ?

 

I am baffled

 

 

 

 

 

    1 reply

    RenjolynC
    RenjolynC
    Level 9
    November 22, 2020

    I'm here to help, ColinD.

     

    You'll want to check the Audit log report to see the history of that transaction. The report will also display if the transaction was deleted or voided.

     

    Here's how:

     

    1. Go to the Gear icon locate in the upper right-hand corner.
    2. Under Tools, click Audit log.
    3. Select the Filter drop-down menu.
    4. Choose the User, Date, and under Events put a check mark on the Transactions box.
    5. Hit Apply.

    If the payment was deleted, then you can re-create it with the correct amount. However, if the transaction was excluded and deleted from the Banking or Transactions page, you'll want to import it manually.

     

    Here's an article for the instructions: Manually upload transactions into QuickBooks Online.

     

    I'm also adding this article for the other solution: What to do if you can’t find downloaded transactions in QuickBooks Online.

     

    Please let me know if you're able to find the payment . I'm here to help you out again. 

    C
    ColinDAuthor
    November 22, 2020

    Awesome, so it has probably been deleted.

    I am being doff, but I can print the audit log, but is it possible to download it in to excel, I cant see the download icon

    RenjolynC
    RenjolynC
    Level 9
    November 22, 2020

    Hello again, ColinD.

     

    We're currently unable to export the report to Excel. However, you can print to a PDF format.

     

    Here's how:

     

    1. In the Audit log page, you can click on the Print icon above the History column. 
    2. System will open a new window where you can print the file.
    3. From the Destination drop-down menu, select Save as PDF.
    4. Click the Save button. 

    I've got this sample screenshot for a visual reference:

     

     

    You can read this article for more details: Use the audit log in QuickBooks Online.

     

    Please keep me posted if you have more questions or other concerns. I'm always around to help.

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