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December 12, 2022

Funds Stuck in Closed QB Account

  • December 12, 2022
  • 1 reply
  • 0 views

How can we get funds out of an account closed by QB?  The funds have been stuck in a closed account since May 2022.  We would like them transferred to an active account.

    1 reply

    Moderator
    December 12, 2022

    Hello, joanton. 

     

    I would love to help you. However, since Community is a public space, and I am unable to verify your account. All account-specific issues need to be addressed by reaching out to our QBO support team

     

    One of our agents will be happy to pull up your account and help you about fund stuck in a closed account in QBO. Here are the steps:

     

    1. In your QBO account, go to the Help (?) menu at the top.
    2. Select Chat to a human.
    3. Type in a brief description of your concern and choice Contact Us.
    4. Pick a way to connect with us.

      

    To ensure you'll be assisted immediately, please check our support hours.

     

    You can bookmark the link to our online resources for future use: Self-help articles. From there, you'll find answers and topics to help you troubleshoot unexpected QBO issues, manage customer or vendor transactions, and perform other accounting-related tasks. 

     

    You can always get back to us here on the Community page if you have any other questions. I'm more than happy to help. Have a good day!