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A
Anonymous
February 5, 2023

How to Inactive the Group Tax

  • February 5, 2023
  • 1 reply
  • 11 views

Dear, I have created GST/VAT and a group tax, After experimenting, I have decided to inactive all. All other taxes can be inactive. but group tax doesn't have the option to be inactive. Please help me to remove it from the database. Please see the attachment. 

    1 reply

    Angelyn_T
    Angelyn_TModerator
    Moderator
    February 5, 2023

    Hi there, yasiraliw. It's my pleasure to have you here in the Community. I'm here to help you remove the group tax created in your database.

     

    You'll be able to eliminate the group tax from the Taxes page by making it inactive. Make sure to open QuickBooks as an admin while doing the process to avoid restrictions.

     

    Here's how:

     

    1. Go to the Taxes menu, then click on Edit rates.
    2. Find the group tax from the list.
    3. Disable the On button under the Gear icon.
    4. Hit Yes to confirm.

     

    After that, revisit your tax list to see the result.

     

    Here are some resources you can open to get more tips while handling your taxes in QuickBooks Online (QBO):

     

     

    If you need to record, adjust, or delete sales tax payments in the future, use this link as your guide: Manage sales tax payments in QuickBooks Online.

     

    I appreciate you for reaching out today. If you have follow-up questions, let me know by leaving a comment below. I'm always here to provide additional assistance. Have a great weekend!

    A
    Anonymous
    February 5, 2023

    Dear as I told you that there is no gear button to turn on or turn off. or Inactive the group tax. Please find the attachment and see the exact place. In the given screenshot you can see that total tax is a group tax . which dont have any option to edit or do anything. 

     

    Angelyn_T
    Angelyn_TModerator
    Moderator
    February 5, 2023

    Thank you for getting back, yasiraliw. 

     

    Based on your screenshot, I can see that you don't have the option to inactivate the tax from the Action column. Let me share additional troubleshooting steps to isolate the issue.

     

    Unexpected results or behavior while working with QuickBooks like this can be affected by the browser's cache. For now, I suggest opening your account through a private window to narrow down the result.

     

    Here are the keyboard shortcuts:

     

    • Google Chrome: press Ctrl + Shift + N 
    • Mozilla Firefox: press Ctrl + Shift + P 
    • Safari: press Command + Shift + N

     

    If it works, clear the cache of your main browser to remove browser history. You can also use another supported browser as an alternative.

     

    However, if you're getting the same result, I recommend reaching out to our Support Team for further assistance. This way, a live representative can look into your account securely and help you with inactivating your group tax.

     

    1. Open this link: https://quickbooks.intuit.com/learn-support/en-global/contact.
    2. Enter your concern, then Continue.
    3. Choose a way to connect with support.

     

    Let me know if you have other taxes concerns. I'll be here to help. Have a great day!

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