Android phone I log in snap a receipt then it logs me out

I understand how inconvenient it is when snapping a receipt and the QuickBooks Online (QBO) Mobile app suddenly logs you out, info2292. I want to ensure this issue is resolved promptly for you.

For most general issues with the QBO Mobile app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean state.

Here’s how to clear app data on Android devices:

1. Go to Settings, then tap Apps.
2. Select the QBO App and then locate Storage.
3. Then select Clear Data.

If the issue persists, try uninstalling and reinstalling the QBO mobile app. To make sure you reinstall the correct version of the app, use this link: https://play.google.com/store/apps/details?id=com.intuit.quickbooks

And if the problem still continues, you can log in again to your QBO account using a supported web browser with the same username and password. This will allow you to manage your business until the mobile app problem is resolved.

Please let us know in the comments section if you have any other questions or concerns about QuickBooks. Feel free to return to this forum anytime. We’re always here to help!