You can use the tax setup link in your browser, @michelle207. Follow the steps below: Navigate manually to this link by changing the URL in the browser URL bar. It will open a tax setup form. Enter/select the value in fields Start of tax period, Filing frequency, Reporting method, and TRN (optional if you have one). Hit Next. Click OK on the next page. If the link doesn't work, I recommend reaching out to our Live Support team so they can check the main cause and provide an efficient resolution of your issue with setting up VAT. Leave a comment below if you have additional questions or information about the error you're getting while setting up VAT.

Solved

As a new user to Quickbooks, I cannot set up Tax. Comes up with an error message. I have been trying this for a day with no luck. What is happening?

Forum|Forum|10 months ago
August 16, 2025
1 reply
4 views

No text available

QuickBooks Online

Best answer by Ethel_A

You can use the tax setup link in your browser, @michelle207.

Follow the steps below:

Navigate manually to this link by changing the URL in the browser URL bar. It will open a tax setup form.
Enter/select the value in fields Start of tax period, Filing frequency, Reporting method, and TRN (optional if you have one).
Hit Next.
Click OK on the next page.

If the link doesn't work, I recommend reaching out to our Live Support team so they can check the main cause and provide an efficient resolution of your issue with setting up VAT.

Leave a comment below if you have additional questions or information about the error you're getting while setting up VAT.

Z

ZuzieG

QuickBooks Team

This can happen if there are cache issues within the browser that you're using, Michelle207.

Before we start, can you share the specific error message you encountered while setting up the tax in QuickBooks Online (QBO)? May I also ask which type of tax you are trying to set up? Are you setting up payroll tax or VAT? Knowing the exact error message and the type of tax you are working on will help me better understand the issue and provide a more accurate solution.

Let’s go through some troubleshooting steps to check if this is a browser-related issue. First, clear your browser’s cache to refresh the system and remove outdated files that may cause problems. Next, make sure you are using a supported browser for optimal performance with QuickBooks.

If the issue isn't tied to your browser, I recommend you contact our Live Support team. They can securely look into your account and thoroughly investigate to figure out what’s causing the issue. Our live support team is available on weekdays from 8:00 AM to 6:00 PM.

If you have any additional questions or require assistance, please click the Reply button.

M

michelle207Author

I am trying to set up VAT

The error is Give us a few minutes and try again. If it still doesn’t work, call us so we can take a closer look.

E

Ethel_A

Answer

QuickBooks Team

You can use the tax setup link in your browser, @michelle207.

Follow the steps below:

Navigate manually to this link by changing the URL in the browser URL bar. It will open a tax setup form.
Enter/select the value in fields Start of tax period, Filing frequency, Reporting method, and TRN (optional if you have one).
Hit Next.
Click OK on the next page.

If the link doesn't work, I recommend reaching out to our Live Support team so they can check the main cause and provide an efficient resolution of your issue with setting up VAT.

Leave a comment below if you have additional questions or information about the error you're getting while setting up VAT.

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