Question

Changed to iphone 16 pro max and app opens then says wait a minute and just goes into an every spiralling loop. Work ok on old phone. Anyone got a fix?

Forum|Forum|1 year ago
March 29, 2025
1 reply
2 views

No text available

QuickBooks Online

QuickBooks Team

Welcome to Community space, Mark. We can take some troubleshooting steps to resolve any issues you're currently experiencing with your QuickBooks mobile apps. I'll guide you through the process.

To start, let's refresh your data to ensure you have the latest information available in your QuickBooks Online (QBO) app. You can follow these steps on your iOS device. Here's how:

Go to Settings and pick General.
Click iPhone Storage, then tap the QBO app.
Hit Offload App to free up the storage without deleting its documents and data.

If you still have the same issue, you can uninstall and reinstall the app. Reinstalling the app ensures you have the most recent version, which includes all the latest fixes and improvements.

In the meantime, you can access your account using your mobile browser to stay productive. For detailed guidance, check out the article: QuickBooks Online Access for Mobile Devices.

Additionally, you can use this chart to compare feature availability across supported devices. For more details, check out this article: Compare Mobile App Features.

By following the step above you can access your financial tools wherever you are. If you need further assistance, don’t hesitate to reach out.

M

mark385Author

I’ve tried both these options, I did remove the app earlier and re-install to no avail.

Could it be because I still have the app active on my old phone? I would assume not but worth asking.

J

Jessavell_A

QuickBooks Team

Having the QuickBooks app on both your old and new phones won't cause any issues, Mark. I'll explain it thoroughly.

QuickBooks Online (QBO) is a cloud-based service that allows you to access your data from any device with an internet connection. You can use your login credentials to access your QuickBooks Online account on multiple devices, including both your old and new phones. Any changes or transactions made on one device will be automatically updated across all devices connected to your account.

Since you've already tried the troubleshooting steps provided by my colleague and are still experiencing a loading issue with the QuickBooks app, I recommend contacting our QuickBooks Live Support Team through the app on your old phone. They can provide real-time assistance to identify the root cause of the issue and develop a solution tailored to your needs. Here’s how you can reach them:

Open the QBO app on your old phone.
Navigate to the Menu at the bottom.
Go to Articles and support, then tap on the Contact Us button.
Describe your issue and click Continue to choose your preferred communication method.

For more details on our support hours, please visit this resource: Get help with QuickBooks products and services.

In the meantime, you can continue managing your QBO tasks on your old phone or log in through a web browser for uninterrupted access until the issue with your new phone is resolved.

Once the problem is fixed and you're able to log into the QuickBooks app on your new phone, you'll be able to efficiently track the status of your invoices. You'll have a clear view of whether your invoices are open, overdue, or paid, and you'll see detailed information, such as whether the invoice has been sent to the customer and if they have viewed it.

Let us know if you have additional questions about having the QuickBooks app on your old and new phones, and we'll answer them promptly. Have a good one.

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