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December 29, 2019
Question

Do I get a refund If I have downloaded the wrong version of the app but paid a 6 month subscription and only had it a few days and not used it ?

  • December 29, 2019
  • 1 reply
  • 1 view
No text available

1 reply

Kristine Mae
Moderator
December 29, 2019

You can request for a refund, Thetoyden.


You'll have to cancel the account first. Here's how:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Billing & Subscription tab.
  4. In the QuickBooks section, click Cancel.
  5. Follow the steps to cancel the account.

Once done, an email confirmation will be sent to the admin's email address. 

 

Next, contact our customer care support, so an agent will help you with the refund. Here's how:

  1. Click Help inside QuickBooks Online. 
  2. Select Contact Us.
  3. Enter "Request for a refund" in the description field, then click Let's talk.
  4. Select either Start a chat or Get a callback

Then, visit our website, so you can select which plan suits your business needs. 

 

Feel free to visit the Community if you need our help. We're just a post away.