Error 480, unable to reconnect first direct bank accounts

The Error 480 you encountered when reconnecting your First Direct (FD) bank accounts to QuickBooks Online (QBO) typically happens due to changes in the bank’s security protocols, account login credentials, or updates on the bank’s website, Alison.

First, I recommend visiting your financial institution’s website to check for any announcements or maintenance updates that might affect the connectivity between First Direct and QBO.

If you’ve verified everything on your bank’s end and confirmed that your account credentials are correct but still cannot reconnect your bank accounts, we can clear your browser’s cache and cookies . Browser-related issues can sometimes interfere with functionality, including reconnecting bank accounts. You can also use another supported browser as an alternative.

Regarding the option to reach out to our live support team, please note they are available only during designated support hours. We recommend checking these hours before reaching out to ensure assistance is available.

Lastly, once you’ve reconnected your First Direct bank accounts in the program, please refer to these articles for helpful guidance on managing your bank transactions:

• Categorise online bank transactions in QuickBooks
• Set up bank rules to categorise online banking transactions in QuickBooks Online

Keep us posted if you still have questions about bank connectivity or concerns related to QuickBooks. We'll be around for you.