Hello,I was told I you was going to ring me at 4.30 and have not yet herd from you, are you ringing me today ? would be great if you was as I left work early to sort

You must receive the call from our phone support team on your agreed schedule, 

jack-blackburn.

Since we don’t have access as to why they were unable to call, you might want to post your concerns here. There are of QuickBooks experts available in this site that might help you with your questions. Also, there are discussions here that might relate to your issue. 

If you still need to speak to the phone support team. Here’s how you can reach out to them:

1. Click Help at the top. 
2. Select Contact us. 
3. Provide a small information about your concern. 
4. Click Let’s talk. 
5. Select Get a callback.   

Remember that this also a venue to ask assistance about QuickBooks. Don’t be hesitant to visit again f you need anything.