Hi all,Just signed up to quickbooks today but really struggling uploading my logo.I've resized and made sure its in the right format but still no joy.Can anyone help?

Thank you for choosing QuickBooks as your accounting software, @tc-cleaning.

Did you receive an error message when uploading it? If none, make sure to check the following requirements so you can get your logo working just fine.

• The logo is a.gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
• The file size is smaller than 10 MB.
• Have a bit depth (or colour depth) of 24-bits or less.
• Uses the standard RGB colour space (RGB)
• The shape of the logo is square. Rectangles don't work.

If you have all of these and continue to get the same result, I recommend opening the logo with Paint and resave it as .jpg with a new file name. To ensure that the local internet files won’t affect the upload, try loading the site using a different browser or a private window.

Here’s how:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox

If this works, make sure to clear your default browser’s cache to continue using it without any problem. Here’s an article to help you with the process: Clear cache and temporary Internet files.

For reference in uploading a logo, check out this article: Add, customize, or remove logos on sales forms.

This information should get you back up and running in no time.

Keep me updated on how this goes. I’m more than happy to help if you have any other concerns. Take care!