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1 reply

Level 5
July 2, 2023

I hope you're doing great, @redarmy0601-live.

 

Let me walk you through the steps on how to cancel your subscription.

 

Here's how to cancel an account:

 

  1. Go to the Gear icon and choose Account and Settings.
  2. Select Billing & Subscription.
  3. In the QuickBooks section, click Cancel subscription.
  4. Click Continue to Cancel, then Continue to Cancel again.
  5. Answer the short survey, then Click Confirm Cancel.
     

Another way to cancel your account is by reaching out to our QuickBooks Care Support. They can pull up your account and cancel the subscription for you.

 

Here are the steps to contact support:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

Check out this article for more details: Support hours and types.

 

I'm adding this article to become more familiar with the process of canceling your subscription to QuickBooks Online (QBO): Cancel your QBO subscription or trial.


Additionally, I've added this article just in case you want to resubscribe QBO: Reactivate QuickBooks Online.

 

You can visit us anytime if you have other questions. I'm always ready to assist. Wishing you well.