I am trying to reconnect our Wise banking connection (which has been in place for years) and we are getting an error "We couldn’t finalise your consent. Try again later."

Hi there, dan.fabian.

Thank you for sharing the details of your concern. The error "We couldn’t finalize your consent. Try again later" typically occurs when there’s a difficulty in reconnecting your Wise banking connection. To resolve this, I recommend contacting our QuickBooks Online Live Support team during their available hours. They have the necessary tools to securely access your account, investigate the root cause of the issue, and guide you through the steps to successfully reconnect your Wise account.

To reach them, follow these steps.

1. Sign in to your QuickBooks Online (QBO) account.
2. Click the Help icon (?) in the top right corner.
3. Select the Search tab and type in a relevant keyword (e.g., "Wise connection error").
4. Click the Contact Us button.
5. You can request a callback or start a live chat with an expert.
    

You can reach us in two ways:

For callbacks, we’re available Monday to Friday, 8:00 AM to 6:00 PM. If you prefer live chat, our support is available Monday to Friday, 8:00 AM to 8:00 PM, and weekends, 8:00 AM to 6:00 PM.

Additionally, please keep in mind that if you’ve linked your Wise account to QuickBooks Online via Open Banking, you’re required to reconfirm consent every 90 days. This is a standard requirement under Open Banking regulations designed to ensure your data is secure.

Please don’t hesitate to click the Reply button below if you have further questions. We’re here to help.