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joem_56
September 20, 2025
Question

I don’t see when my customers have viewed the invoices. The tick never moves to ‘viewed’ I know they’ve viewed it because they pay, but for one’s who don’t!

  • September 20, 2025
  • 1 reply
  • 3 views
No text available

1 reply

E
EmanE17QuickBooks Team
QuickBooks Team
September 20, 2025

I understand how important it is to accurately update the viewed status for invoices in your QuickBooks Online (QBO) account, joem_56. I’m here to help you identify and resolve the issue with the invoice status.

 

One possible cause could be a data issue within the browser you're using. Sometimes the browser page just needs to be refreshed to update what you’re seeing.

 

You can try refreshing your browser by clicking the refresh icon, usually located near the address bar at the top of your browser window. This will reload the current webpage and help update the content displayed.

 

If the problem continues, please try logging out of your QuickBooks account, then log back in. After that, return to the invoice you emailed to your client and check the status again.

 

Let me know if you need any further help with QuickBooks. Just come back to this forum, and we’ll be happy to assist you.

J
joem_56Author
September 20, 2025

Hi. These are the basics which I have obviously explored and exhausted before reaching out. This issue is present in both the app and the desktop. Neither change the status. I have invoices which I’ve marked as paid which also don’t show as being viewed too! 

N
NerbynMaeIQuickBooks Team
QuickBooks Team
September 20, 2025

I appreciate you returning to this thread, joem_56. Given that the issue is present in both the QuickBooks App and Desktop, I will connect you with our QuickBooks Live Support team to help you review the problem with your customer invoices not updating their statuses to viewed.

 

Here’s how:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

To ensure timely assistance, here are our support hours:

 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM
  • Live chat: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM

 

The Community is always here if you need anything else.

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