I have asked you to delete my account several times now under emails address: [removed]. If you do not refund me every payment I will take action.

Thanks for posting in the Community, @courteneygrieve.

If your QuickBooks Online (QBO) account is already cancelled and you're still being charged for the subscription, I highly suggest contacting our Phone Support team. They're able to pull your account using their screen-sharing (remote access) tool in a secure environment and investigate this further. They can also check process a refund if necessary.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Select Contact Us at the bottom to connect with our live support.

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one!