I'm trying to make a payment to resubscribe without success

Let's check to see why you can't resubscribe, gailnorris.

Are you receiving an error message or code? If not, you'll want to check with your bank to find out if Intuit is blocked from taking changes from your account. You can also try other cards. Any credit card or debit card with a Visa or Mastercard badge will do.

This article will give you more information about subscription issues: Unable to subscribe to QuickBooks Online.

Please don't hesitate to reach back out if you have any other questions in mind. Take care and have a good one.