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J
jordan-twostaff-
March 13, 2024
Question

I'm unable to change my phone number. I tried but it is not letting me change country code to +91, because it only allows 10 digit phone numbers in the form.

  • March 13, 2024
  • 1 reply
  • 9 views
No text available

1 reply

A
AbegailS_
Level 6
March 13, 2024

Thank you for providing the information. I'm here to help you update your phone number in QuickBooks Online.

 

Just to clarify, when you mention changing your phone number and entering the +91 country code, could you please let me know which specific region or country you are trying to enter? As mentioned earlier, the +91 country code is specifically assigned to India.

 

Additionally, in many countries, including India, a standard phone number format typically consists of 10 digits, excluding the first digit of your phone number. If you're certain that the phone number you're trying to enter belongs to your desired region and follows the correct format, the system should generally allow you to proceed with the phone number update.

 

See the screenshot below for your visual reference.

 

 

If you continue facing difficulties, your browser's cache and cookies might be causing issues. To troubleshoot this, I recommend using a private browsing window. You can open a private browsing window by using the following keyboard shortcuts:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

Then, try clearing your browser's cache and cookies and attempt the process again. If the problem persists, try using a different web browser. 

 

 

For future reference, you can also read this article about changing your company info: Change your company name, contact info, or Companies House Registration Number (CRN) in QuickBooks O....


Don't hesitate to click the Reply button below if you have questions about updating your phone number. I'm always here to help. Have a great day.

J
jordan-twostaff-Author
March 13, 2024

Hi, thanks for the response.

 

This is not about the company number for sales form. This is about the one where I get the codes for signing in. I am trying to add an accountant but they are sending codes to my number which I'm unable to receive, that is why I am trying to change my number from UK one to India with +91.

 

See the screenshot attached. There is no space for entry +91. If I enter my normal 10 digit Indian number, how does the system know that it's +91 and not a UK one?
[Screenshot Removed]

 

Did you get my question?

 

 

 

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
March 13, 2024

Thanks for reaching back and providing additional details about changing your Intuit phone number, Jordan. 

 

Upon checking your screenshot, it seems like you're in the process of recovering your account. Since you want to change your phone number, just log into your Intuit account and edit your information from there. Here's how:
 

  1. Sign in to your Intuit account.
  2. Click Sign In & Security from the left menu.
  3. From the Phone section, click the Verify link. Then, hit Change. 
     

Intuit sends a verification code when changing a phone number as part of the Multi-factor authentication for security enhancement. The code will be sent to your UK phone number after clicking change to confirm the user's identity. After entering the code, you can then change your phone number from UK to India. See the screenshot below for a visual reference.

 

 

By selecting India, the system will automatically recognize that your phone number is associated with that specific region.

 

Since you're unable to receive any verification codes from your UK mobile phone number, check out this article for the resolution: I didn’t get a text, email, or phone call with my verification code.

 

For more assistance, you can request to recover your account by providing the necessary verification documents to our Phone Support Team. Here's how to contact them:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Please choose the best way you'll want to reach out to us.

 

If you're looking for ways to modify your business contact information in your QuickBooks Online account, see this link that details the process: Change your company name, and contact info in QuickBooks Online.


I'll be available in the Community space if there's anything else you need assistance with managing your Intuit account. Leave your comment below and I'll back you up. 

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