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thiago_vboas
March 21, 2020
Question

I need to add an user to my account but the option isn't available. Under manage user, there is an "upgrade" button that directs me to a 1-800 that doesn't work.

  • March 21, 2020
  • 1 reply
  • 2 views
No text available

1 reply

G
GraceC
Level 4
March 21, 2020

Hello there, @thiago_vboas

 

There are maximum users you can add depending on the QuickBooks Online subscription you've availed. You can check out the list below for more information:

  • QuickBooks Online Simple Start - 1 user only (Master Administrator) and 2 accountants.
  • QuickBooks Online Essentials - 3 users (including the Master Administrator) and 2 accountants.
  • QuickBooks Online Plus - 5 users (including the Master Administrator) and 2 accountants.
  • QuickBooks Online Plus - 25 users (including the Master Administrator) and 3 accountants.

However, if you want to add more than one user, you'll need to upgrade your subscription.

 

Here's how:

  1.  Go to the Gear icon.
  2. Choose Account and Settings.
  3. Select Billing & Subscription. 
  4. Then, from the QuickBooks section select Upgrade.
  5. You will be presented with options for upgrading, along with its features and pricing.
  6. Click Upgrade for the product you want. 
  7. If prompted, enter your payment information.
  8. Confirm the upgrade and your new billing, then choose Confirm Upgrade.

For more detailed steps, you can refer to this article for more details: Upgrade your QuickBooks Online subscription.

 

Also, you can visit our plan and pricing page for the lists of plans and features that best suits your needs.

 

Keep in touch if you need further assistance with this, or if there's anything else I can do for you. I've got your back. Have a good day.

T
thiago_vboasAuthor
March 22, 2020

Hi Grace,

 

I'm the only user in the account and I want to add another user, not accountant.

 

The upgrade button leads to a message with a 1-800 phone that's isn't recognized.
What should I do?

 

Thanks

Thiago

R
Rea_M
Level 10
March 22, 2020

Hello there, thiago_vboas.

 

I appreciate you for providing additional details about your account status. This way, I can be able to deliver the right resolution for your concern.

 

Based on your description, it appears like you're currently subscribed to our QuickBooks Online Simple Start. The program offers only 1 user and that's you the Master Administrator. It'll also let you add or invite 2 of your accountants to view your account.

 

You should be able to upgrade your subscription in the Billing & Subscription menu in your account settings. Since you're unable to do so, let's perform some troubleshooting steps to help us resolve the issue.

 

There are times that your browser is full of frequently accessed page, causing some unusual responses. Let's isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox or Internet Explorer)
  • Control + Option + P (Safari)

 

Once signed in,upgrade your account again. If it works, return to your default browser and clear its cache and cookies. This will remove the older data which cause viewing and performance issues and refreshes the system.

 

Moreover, if the issue persists, you can pull up and upgrade your account using other supported browsers.

 

In case the issue continues after performing the suggested steps above, I'd recommend contacting our QuickBooks Online Support team. They can identify what causes the issue and help you upgrade your account so you can add another user.

 

Please let me know if you have other concerns. I'm just around to help.

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