I paid my subscription via Google Play store the app does not recognize that I have done so

Thanks for choosing QuickBooks Online (QBO) for your business, Crusoes. I know how crucial smooth operations are, especially when it comes to payments. Don’t worry—I’ll ensure you can connect with the right team to resolve this.

Since your subscription is billed by Google Play, I recommend contacting their support team for assistance. They'll be the ones who can determine why the payment wasn't recognized by the application and discuss the refund process.

If you ever need to update or manage your billing and plan details for QBO through Google Play, check out this article: Cancel, pause, or change a subscription on Google Play.

We’re keeping this thread open so we can lend a hand whenever you need help with QBO. If you have any other questions about subscriptions or when navigating the app, let us know below. We’re here for you every step of the way. Take care!