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June 22, 2022
Question

I set up my account on the app using Google sign in. I keep trying to access the same account on the web application but my access is denied. The passcode options fails

  • June 22, 2022
  • 1 reply
  • 1 view
It keeps asking me for for more information as security but doesn’t let me login to provide further information.

1 reply

Level 14
June 22, 2022

Hello Salim-karmaliinv, 

 

Welcome to the Community page, 

 

Are you entering the exact same user name and password on the web that you are on the app? Does the same thing happen when you try in an incognito/private window on the web browser?