Hello Mail-craigwild-c, Thanks for posting on the Community page.
You can reach our Live Support team by clicking the Help icon in your QuickBooks Online (QBO) account. From there, you can request a callback or start a live chat with an expert. For more information on how to contact them, please click this link: How to get help with QuickBooks.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.