Just setting up Quick Books - mobile app is not syncing with desktop and app says I am still on free trial and I've taken a subscription?

Hello there, torcefn.

Let’s perform some basic troubleshooting steps to sync your QuickBooks mobile version to the desktop app. The process differs depending on the device you’re using.

For Android devices:

1. Click the ellipsis icon in the upper right corner.
2. From there, go to the Settings & Help menu to select Refresh Data.
3. Choose Yes to confirm.

Then, close and reopen the mobile app to re-establish the connection between the two platforms. Make sure the login credentials are the same in the web version.

If you’re using the iOS, follow the steps in this article and proceed directly to the iOS section: Troubleshooting Quick-Start Guide.

Reach out to me if you have any concerns while working in QBO. I’ll be right here ready to help. Have a good one.