No data in my account

Thank you for bringing this to our attention, Dawn. I’m here to help you troubleshoot the issue and figure out why there’s no information showing in your QuickBooks account.

To begin, could you confirm whether you’re using the QuickBooks mobile app or accessing your account through a mobile browser? Additionally, please make sure you're using the correct login credentials to ensure your data appears.

If you're using the app, start by signing out of the QuickBooks mobile app and then logging back in. This simple step often refreshes the system and resolves minor glitches.

After that, you can refresh the app data to ensure everything is fully up to date. Here's how:

iOS:

1. Go to Settings and select General.
2. Choose iPhone Storage, then click the QuickBooks Online app.
3. Click Offload App to free your storage without deleting the app's data and documents.

Android:

1. In the Menu ☰, click More Options ⋮.
2. Select Settings and Refresh Data.
3. To confirm, tap YES.

If refreshing the app doesn’t resolve the problem, uninstall and then reinstall the app. A fresh installation can help clear any corrupted files causing crashes or missing data.

If you’re accessing QuickBooks through a web browser, I recommend logging in via a private or incognito browser window instead. This helps rule out cached data or browser-related issues. You can use this link to log in: https://quickbooks.intuit.com/uk/.

If you still have other concerns related to QuickBooks, don't hesitate to reply. We're here to help.