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I
info-xcelclean-c
June 9, 2021
Question

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

  • June 9, 2021
  • 1 reply
  • 4 views
No text available

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 9, 2021

Is your accountant Primary Admin of your account?

I
info-xcelclean-cAuthor
June 9, 2021

Yes but unfortunately he’s not available to do anything and the new company can’t access much. Any advice?

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 9, 2021

In our experience, Support won't help to resolve this case. If you are able to login as Company Admin on your current account, consider opening a new blank QBO account.

https://quickbooks.grsm.io/UK

 

then utilize the trial version of the Copy feature available in this backup app.

https://rewindio.grsm.io/quickbooks

 

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