When done, remove the locally stored settings. Press the Windows key (⊞) on your keyboard, or select the Start icon on your screen, and from the search bar enter %appdata% (including the percentage signs). Hit Enter.
Find the QuickBooks folder. If you see a Roaming folder instead, open it first as the QuickBooks folder is contained within. Right-click and Delete the QuickBooks folder. This will be recreated when a fresh version of the app is installed.
Using the article in Step 1, go to the How do I install the app? sectionto re-install the QBO app based on the method for your Windows version. Also, it's recommended that you allow the program to be stored in the default installation directory (usually C:/ProgramFiles or ProgramFiles (x86)).
Also, you can always sign in to your QuickBooks Self-Employed (QBSE) account using a web browser.
Keep in touch with me if you have further concerns about accessing your account. I'll be around whenever you need further assistance. Take care always.
If you clear your cache and cookies on the web browser, close the browser down, reload it and try log into your account to see if it lets you in or not.
If you still have issues please come back to us and let us know.
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