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liz-brown
New Member
March 15, 2024
Question

Want to cancel one of my wholesale client subscriptions - but I only get an option to transfer it to them?

  • March 15, 2024
  • 1 reply
  • 0 views
I have a client that no longer wants to use QBooks Simple Start. I pay the sub through my wholesale billing. I went to cancel their subscription from my account, but it will only let me transfer it to them, not just cancel it? They have never used it themselves, so will not know what to do from their side. I am sure I have cancelled subscriptions easily in the past. Am I missing something obvious??!   

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
March 15, 2024

Thank you for reaching out to the Community, @liz-brown.

 

Before your client decides to cancel, we'd like to explore solutions to meet their needs. Our team is ready to review their account and discuss options. They can call us for free at 0808 168 4280 (mobile or landline).

 

Now, since you don't have an option to directly cancel your client subscription. I suggest to transfer billing to client option to remove your client from your Wholesale Billing and let your client perform the necessary steps because it's possible that your client is the primary admin.

 

I'll also add these articles for more insight on how wholesale billing works and removing a client or company.

 

 

Let me know if you have other questions or concerns about canceling wholesale client subscriptions. I'll be around to provide further assistance to you.

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