Can not change the primary admin

Hello finances5, 

Thanks for reaching out to us here. It's essential you're able to change the primary admin on the account and I'll be happy to point you in the right direction with this. 

QuickBooks offers a user-friendly platform that makes it easy to navigate and make changes. I encourage you to check out this helpful article that provides more info on how to: Change the primary admin user in QuickBooks Online. The article thoroughly goes through the transfer process and it helps make the process as seamless as possible. 

Feel free to reach out to me here if you need help as you go through the article. I'll be glad to provide the guidance you need in order to move forward with your work in QuickBooks.