Welcome to Community! Using the search engine in QuickBooks Online is a valuable time saver. When this option isn't visible, it can be concerning.
I recommend clearing cache on your browser, to help improve system performance and web page loading times, or try another browser such as Firefox, Google Chrome, Edge, Safari, or a private/incognito window.
If you experience the same result, please don't hesitate to contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. We would be happy to look into your situation in more depth, and escalate it for further investigation if necessary.
Feel free to reach out again, if you have any other questions. We would be glad to assist!
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