Hi I'm trying to activate my 18 month subscription I got. It is sort of confusing how to do this as it didn't become active when I tried to sign up on the app

Hello petehewy24,

Welcome back. I see you're still working on resolving this situation with your 18-month trial and I want to make sure you're able to get the answers you need. I'll go over this for you.

As I mentioned in my response on your other thread, the 18-month trial that's part of the TurboTax Self-Employed bundle is applicable to QuickBooks Self-Employed accounts. Since it seems you're using QuickBooks Online, this deal isn't something that can be applied to your QuickBooks Online account. Here's my response on your previous thread in case you missed it: My QuickBooks 18 months is no where to be found in the app

If you're referring to some other promotion you've seen available for QuickBooks Online, please feel free to reach out to the QuickBooks Online support team to share more details with us. Here's how you can get in touch.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Take care and have a great rest of your day!