Hi. We do have an amount of $4.500 on hold. There is a warning sign asking for attention but we don’t know what to do. Why it is on hold? How to proceed to get this amoun

Hi there dr-leocouto71-gm,

It's vital that you get paid for the services you provide your customers. QuickBooks Payments is a great tool that allows your customers to pay you directly from the invoice you've sent. I can point you in the right direction for assistance with this deposit.

For help with this money on hold due to a failed deposit for payments processed using QuickBooks Payments, you'd need to reach out to the QuickBooks Online Payments support team outside of the Community. They'll be able to verify your account information in the system with you to provide some assistance in getting your money deposited. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

If you have any other questions, feel free to reach out here.

Hello, 

My name is Leonardo and I would like to know how to proceed because I need the money.