How do I cancel my subscription

As much as we would like your continued patronage, we respect your decision to defer your subscription with us @dantorrance-iclo,

Terminating an account can be done directly in your QuickBooks Online company file. Follow the steps below:

1. Sign in to your QBO account, then tap the Gear icon at the top right portion of your Dashboard.
2. Go to Account and Settings, and select Billing & Subscription.
3. Locate the payroll subscription and then press Cancel or Cancel Trial.
4. Hit Continue to Cancel twice.
5. Lastly, answer the short survey and select Continue to Cancel.

However, if you can't do it from within the program, I recommend contacting our Support first. They are the ones who can check your account and can discuss your account and billing details. Here's how to contact them: 

1. Go to the (?) Help menu, then select the Search tab.
2. At the bottom, select Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   

Use the steps in this article for more information if you want to resume our services: How to resubscribe or reactivate QuickBooks Online

After you cancel your subscription with us, you'll have access to the payroll data for one year. Before canceling, make sure that you have done the following:

• Printed necessary financial and payroll forms and reports you might need in the future.
• Paid any outstanding tax deposits and filed tax forms.
• Make your own arrangements to retain the data after that time.

Check out this resource guide for other things you need to do before and after canceling an account: Cancel your QuickBooks Online subscription.

I'm always here if you need further assistance with this cancelation. Wishing you continued success and have a wonderful day!