When you have specific questions about your subscription, a public forum like the QuickBooks Community isn't the best place to have those kinds of conversations, so I appreciate that you're asking how to get in touch. Our goal is to keep your details secure, and I'd be happy to highlight the various ways you can get in touch with QuickBooks Online support.

As I just hinted at, there are a few ways to get in touch with the QuickBooks Online support team to go over your subscription questions. I'll list them below and encourage you to pick whichever option you feel is best for you. Here they are.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Give us a shout using one of those options. Our team will be able to privately discuss this with you and get you sorted out with your subscription as quickly as possible.

Have a great rest of your day.

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