I am no longer able to connect my credit card to my account and it it was working before? I have re-entered my login several times and it still does not work, why?

Hello lilian1,

Connecting your credit card to the bank feeds within QuickBooks Online is a huge time saver. It allows you to easily enter your expenses into your books and even saves you time during your monthly reconciliation. It's important that you're able to connect your account, so let me go over some steps that'll help get things connected again as expected.

The first thing you should try is the following browser and internet troubleshooting steps. Sometimes the images and files that are stored in your browser's cache cause problems with how QuickBooks runs. These steps should help determine whether the issue is browser related or something a little more complex.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you're still unable to connect your card after following the steps above, the next step is to log in to the online banking portal for your credit card provider. If you're unable to access your account or come across any alerts or security requirements, reaching out to your card provider should get things back up and running. They'll be able to assess the situation and determine how to get your account running as expected so you can connect with QBO once again.

The card provider may not be the solution, and if that's the case you'll want to reach out to our team of customer support experts. They'll be able to work with you in real-time to get to the bottom of this. It's possible that there's a deeper issue that our engineers need to take a look into, and an agent will be able to add your name and account to the list of affected users so that you'll get an update once there's a fix. I'll leave the ways you can reach out at the bottom of this post.

In the meantime, you have the option to Manually upload transactions into QuickBooks Online by downloading them from your card provider's online banking portal and importing them into QBO. The link I've shared goes over each step in detail and I know you'll have no trouble importing your transactions. On occasion this can cause duplicate transactions, but that's an easy fix. Simply tick the box for each duplicate transaction and hit Exclude. If you need to bring them back to the For review tab to be categorized you can navigate to Excluded and hit Undo. 

Reach out using any of the methods below so we can get this issue resolved for you in a timely manner:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I'll be here if you have any further questions or concerns. Have a great day!