I am unable to access ProAdvisor

Hi there, 

I know how important it is to be able to connect with an accountant in QuickBooks Online. Connecting with an accountant ProAdvisor is the best way to keep your books organized and get your work done easily. If you're unable to access the ProAdvisor page, or if you're a ProAdvisor yourself trying to access your account, there's a few browser troubleshooting steps you can try in order to resolve this. 

Depending on what kind of issue is limiting you from accessing the ProAdvisor page, it may be the result of a browser-related problem. Try a few browser troubleshooting steps to get back on track. 

Try clearing the cache and cookies in your web browser to remove any stored Internet files. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers.

If you're still running into issues, I'd recommend touching base with our tech support team so an agent can take a closer look at what may be happening. I'm confident our team will be able to sort this out for you.

Cheers!