I am using QB Online and an employee has left but we are unable to log into their account or processed. Is there a way to change the password on this account?

Hi userchristina2, 

I'm sad to learn that your employee has left. I trust that all is well and I'll be happy to guide you in the right direction with changing an account password. QuickBooks is a powerful program that offers amazing features that help you get ahead with your work. 

Since you're unable to log into the account, I recommend resetting the password instead. In order to change the password, you'd need to be able to access the account. Here's how to reset the password: 

1. Navigate to the QuickBooks Online sign-in page.
2. Click on I forgot my user ID or Password.
3. Follow the instructions to reset the password.

A password reset link will be sent to your email address. Once you receive the email, follow the instructions to reset your password. I also encourage you to check out this helpful article which explains more about how to 

Reset your password or recover your user ID for QuickBooks Online.

In case you have additional questions, feel free to reach back to me in the comments below. Otherwise, I wish you a great rest of the week. 

@userchristina2 

Is the ex-employee your Primary Admin? Can you access to her/his email?