Congratulations on purchasing the new phone! It's important you're able to login into your QB Self-Employed account and I'll be happy to assist.
Based on what you've described, I recommend reaching out to our self-Employed support team using this link here. One of our specialists will be happy to take a look at how your account is set up and make sure everything's up to par.
Let me know if you have other questions.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.