I have QBO accountant. I can get in to 2 of my files. Why does the other say contact support? (unavailable)

Good morning, julieucl.

I appreciate you reaching out to the Community for support. I'd be happy to guide you in the right direction.

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. 

Ill be one message away.