Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

Question

I'm not able to change the email address that I signin with.

Forum|Forum|5 years ago
April 21, 2021
1 reply
1 view

No text available

QuickBooks Online

G1345Author

I'm following this article: https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use-to-sign-in/00/185942

I have tried numerous times to change the email address in the sign in & security section of my Intuit account manager.

When I try to change the email address it says the following: We need to make sure you’re you first. Refresh the page and try again.

When I refresh the page it says the same thing.

Any help would be greatly appreciated...

Thanks

Level 6

Hi G1345. Your email is an important method of communication and it's important you're able to update it so you can focus on your business with a clear mind. Rest assured, I'll be happy to steer you on the right path so you can make the necessary changes to your account. Could I have you follow the steps in this article here while using a private/incognito window? If you're still getting the same error, could you send me a full screenshot with the URL of the site showing? Feel free to cover any personal info on the screenshot.