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September 13, 2022
Question

I want my money back. My kid paid for this subscription. I don't want it how do I get a refund? Can someone please help

  • September 13, 2022
  • 1 reply
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1 reply

Jen_D
Level 8
September 13, 2022

As much as we would like your continued patronage, we respect your decision to defer your subscription with us, @vusflis-gmail-co,

 

Terminating an account can be done directly in your QuickBooks Online company file. However, if you were recently billed for the subscription, I recommend contacting our Support first. They are the ones who can check your account and can discuss your billing details and refund agreements. Here's how to contact them: 

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.

Check out this resource guide for other things you need to do before and after canceling an account: Cancel your QuickBooks Online subscription.

 

I'm always here if you need further assistance with this cancelation. Wishing you continued success and have a wonderful day!