Account Management

Im trying to renew my subscription but keepTelling to try later or contacting support

changing google chrome settings to french does not impact QB menu language - have only found where i can reset the entity itself to a dif language - not individual user views

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How do I set up fixed assets in the chart of accounts?

Hello I made quite a few purchases with my personal credit card before linking my CORPORATIONS banks accounts to quickbooks online. How would I record these transactions? 

We have tried setting, billings and subscriptions and are only guided back to previous account for direction.

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We had created new users & they got the invite to set there password, but when they submitting the information & password they are getting error window." The feature you've requested is temporarily unavailable " hence they are unable to set password for login

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Says I can only have one person on my account, and won't allow me to add my accountant unless I do it on my phone, where I started the process of using this app. I can't find a way to add the new user

Hello, I use QBO Advanced the Canadian version. However, my account is suspended. I want to downgrade my subscription from Advanced to Essentials. Can I downgrade my subscription to Essentials without the need to pay the Advanced subscription fee first, then downgrading to Essentials?In other words, can I reactivate my account immediately to Essentials and skip reactivating my account to the Advanced version then downgrading to Essentials? Thanks!

Already subscribe but app still not working

I changed the company email address and user id and now it tells me there are no products or companies attached to the new login. The only account I can access is one that holds archived records

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Hello,I was just reconciling our Customer Deposit account and I noticed a couple of entries where the customer paid for their items at 100% but the invoice to the client was booked as a deposit instead of applying it directly to the inventory item.  I was just wondering if there was some way to fix these entries.  A journal entry won't work because it does not link to the inventory item.    If anyone is able to help me with this, I would really appreciate it. Thank you.

Last week I had a client pay by credit card, first time anyone ever did. So it’s been 5 full business days (not including weekend) so technically 7 days and I haven’t seen anything in my bank. Is this normal?

I can’t update my visa because it is asking for a USA address and I am Canadian

I am trying to update my Credit Card because it has expired for my subscription it the QBO system wants Zip Code, City and State from the USA.  Plus there is not a way to get a hold of support over the weekend. QBO is not making this easy.  Does anyone know a way to contact QBO over the weekend to get this resolved?   

why aren't banking updates working?

How do I suspend subscription?