Account Management

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Hello, Is there a folder in Quickbooks which contains the invoices sent to customers?

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We are migrating from from Quickbooks Enterprise Retail to QBO, prior to Migrating we asked about the Item List limitations of QBO. We asked this because we have closed to 70,000 Inventory Items.  We were told that QBO has no item limitation, so we ordered QBO and the Migration team started the work for Migrating. 3 Days later Migration team advised that although QBE and QBO don't have item limitations the Migration process can only Migrate 13,500...kind of wish I was told this as I'm paying for 2 products till this is solved Onto the Problem: I have deleted as many items as possible but I'm still at 47,000+ and am stuck. 95% of  these item have an Inventory Adjustment transaction some have 5.  I have NO idea how as we've never accepted inventory for these. The only way (that I know of) to do this is one by one, I have to delete any inventory adjustments for each item and then and only them can I delete the item as we can't delete the item with an inventory adj

I have been using QB Online for at least a year or two, and since the most recent Windows 10 update, I keep getting the message "Something's not quite right. We could not update your accounts right now. Please try again later." It has been 4 days with no updated transactions.

bank account stopped updating in quickbooks the bank accont is correct. it wont update or dowload new transactions. not sure how to fix that. anyone can help? thank you

the last update was 5 days ago, when I click on "UPDATE" in my banking accounts the gear starts to spin forever and it never shows any error code, simply doesn't work and I urgently need to update automatically my banking transactions. Everything seems to be fine with my bank, it's a QB issue and it's really frustrating.Do you have any solution or advice ?Thank you so much

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When one applies a stop payment with the bank is it better to:wait until one reconciles the bank account and address the stop payment charge under bank charges at the bottom of the screenorcreate an invoice under the bank's name (vendor) for the amount of the stop payment and then reconcile it against the bank statement just as one would do with other transactionsRegards

I ned to make sure that certain vital data is collected by my clerks when entering a new customer. Can certain fields be tagged as essential of required to be completed before the new customer cretaion can be completed

Intuit refunded $3.29 on my QBO subscription on April 6. This refund went to my credit card. I've tried following the supplier refund KB article: entered a supplier credit, then tried to enter a bank deposit, but at this step I cannot select my credit card as an account. Only chequing and cash accounts. So now I'm stumped. Kind of wish Intuit had just held onto the $3.29 after this much time invested in trying to account for it :)

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Having a chart for accepted estimates with give the company a projection of how much work and revenue is coming up. The sales chart only shows work that has been invoiced. For some projects we do progress billing so a lot of the actual sale does not show up until the final invoice has been sent.

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I need help with my quick books

Please help me get my subscription renewed

Hi Normally after a few days, some desktop computers need tobe updated or hard-disk change due to crashes.  Upon reinstalling of QB, it will prompt us to activateour QB else there is no way for us to use it at all. In most cases, my user forgotten what they initially enteredduring first time registration and activation. Hence not ableto activate or use the software at all. In such case, is there any way or link for user of such issue to email to fix this issueinstead of calling Canada support due to different in time zone and expensive over-seaphone call.  Hope Canada support understand this issue and have a direct linkfor this issue to submit their activation issue. Thank you.   

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How to fix login issues?

I am an Admin user for a family member, I have same access as Bookkeeper and Accountant I am unable to access Payroll reports of any kind, QB keeps saying "it's not you, it's us" every time I try to access a Payroll Report, repeatedly !! What am I missing, very frustrating!!

We don't currently have any employees and don't have any payroll data entered. Some of Quickbooks online documentation suggests that cancelling the payroll module should be a simple process and will not delete other data. Could you clarify this for me?