My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Forum|Forum|5 years ago
November 7, 2020
3 replies
3 views

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QuickBooks Online

Lourdes-Fernandez

Hello cbeatchbookkeepi,

I hope you are having an awesome weekend so far! I'm so sorry to hear about your credentials. I would love to assist you to ensure you have this corrected.

Change The Email Address You Use To Sign In
https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use-to-sign-in/00/185942#

In the case that you cannot sign in, reference the link below:

Recover you account when you can't sign in
https://quickbooks.intuit.com/learn-support/en-us/accounting/recover-your-account-when-you-can-t-sign-in/00/601370

I hope you find the information useful!

Kindest Regards,
Lourdes Fernandez

JamesM

Level 5

Hi cbeatchbookkeepi. Changing login credentials can be a strenuous process but QuickBooks Online helps make that process simple. Just to add to the valuable info Lourdes has shared above, you can also change the email address you use to sign in even with QBO Canada. Here's a Canadian article which shows you how to do that. I recommend trying that first and let me know how you make out. I'll be on standby.

Lourdes-Fernandez

Thank you @JamesM :D

JamesM

Level 5

No worries, Lourdes! :)

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