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April 28, 2020
Question

My subscription charges went up without my knowledge

  • April 28, 2020
  • 2 replies
  • 1 view
No text available

2 replies

Level 5
April 29, 2020

Hi there, 

 

Transparency is our number one priority and it's important to us that you know why the subscription price went up. Don't worry, I'll steer you in the right direction so you're aware of the charges on the account. 

 

Since I don't have your account details, there could be various reason why the price went up. In order to make sure you get an accurate answer, I suggest contacting our support team using this link here. One of our agents will be happy to take a look at your account and provide the support you need. 

 

Let me know if you have other questions. I got your back. 

Fiat Lux - ASIA
Level 14
April 29, 2020

@christareg 

When did you purchase the account and how much do you pay now?